Frequently Asked Questions
(FAQ’S)
Why is “Super Tough” so gritty? We use soft plastic scrubbers instead of ground lava rock (pumice). It is easier on the skin and it changes shape to clean and absorb stains between fingerprints. Even though it feels very gritty, it is actually easier on the skin.
Will “Super Tough” dry my skin? If you come away from this website remembering only one thing, We hope you understand that detergent-based hand cleaners are less harsh than solvent-based hand cleaners. Match the cleaner to the stain. If you need to remove just a little dirt, any liquid dish soap will do. Tougher stains require more effort. We balance 3 forms of energy to remove stains with the least irritation to the skin. We also add a non-greasy skin moisturizer to our formulation.
Will “Super Tough” remove smells? Yes. Our fragrance costs 5 times more than standard fragrances. Once again, we choose to use only the best.
Does “Super Tough” contain preservatives? We add cosmetic grade antibacterial and antifungal agents.
What is the shelf life? “Super Tough” shelf life is 5 years. If the product dries out over time, just add water. We have tested 11-year-old product in our lab that works great.
Will “Super Tough” harm my pipes? This is the best form of cleaner to use for your pipes. It cleans them each time you wash.
What happens to the plastic scrubbers? All modern water treatment plants use skimmers to remove solid plastic products. (Yes, there are plastic products in all water treatment systems) The plastic scrubbers float to the top and are skimmed off with the other products. We do not recommend using “Super Tough” in septic systems.
What is a “Waterless” Hand Cleaner? This category of hand cleaner can be used without water. Simply wipe off with a rag. All waterless hand cleaners are made with solvent-based formulations. They tend to be harsh on your skin and leave an oily residue. We recommend using waterless for convenience only when water is not available.
Is “Super Tough” Waterless? No. You must wet your hands before washing and then rinse with water.
Is your 64oz container equal to a 4.5 pound size? We have packaged our product by volume and not by weight. Our 64oz or ½ gallon (volume) container compares to other products which are sold by weight at 4.5 lbs.
